Last updated: [4th November 2025]

At Akeso Psychotherapy, your privacy and confidentiality are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or book an appointment with your chosen therapist.

We comply with the UK General Data Protection Regulation (UK GDPR) and all relevant data protection laws.

1. Who We Are

Akeso Psychotherapy provides an online platform for clients to book psychotherapy appointments with qualified therapists.

Data Controller: [Insert business/trading name]
Contact email: [Insert contact email]
Registered address: [Insert address if applicable]

2. Information We Collect

We only collect personal information when you voluntarily provide it. This includes:

• Your name and contact details (e.g. email address, phone number)

• Appointment or booking information

• Payment information (where applicable)

• Any additional information you choose to share when contacting us or your therapist

We do not automatically collect any personally identifiable information from visitors who simply browse the site.

3. How We Use Your Information

We process your personal data only when necessary to:

• Schedule and manage your psychotherapy appointments

• Process your payment or booking

• Communicate with you regarding your appointment or inquiry

• Comply with our legal or professional obligations

• Improve our website and services

We do not use your personal information for marketing without your explicit consent, and we never sell or share your data for commercial purposes.

4. Lawful Basis for Processing

Under the UK GDPR, we process your data based on the following lawful grounds:

• Contractual necessity: to provide the service you have requested (e.g., booking an appointment).

• Legal obligation: where we are required to retain information (e.g., for accounting or professional record-keeping).

• Consent: where you have voluntarily provided information or opted in to communications.

• Legitimate interests: to ensure the security and functionality of our services.

5. Data Storage and Security

We take your privacy seriously. All information you provide is stored securely on the SIX website and associated systems.

We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or loss. Payment details are handled securely and are not stored by SIX beyond what is necessary for processing your transaction.

Only authorised staff and your chosen therapist have access to your information, and all are bound by professional confidentiality and data protection obligations.

6. Sharing Your Information

Your personal information may be shared only when necessary with:

• Your chosen therapist (to manage your appointment)

• Secure third-party service providers (e.g. payment processors, website hosting)

All third parties are required to comply with GDPR and maintain appropriate security standards. We will never share your information for marketing or advertising purposes.

7. Cookies and Analytics

Our website uses minimal cookies required for site functionality and security.

We do not use cookies to collect personal or sensitive information. You can adjust your browser settings to refuse or delete cookies at any time.

8. How Long We Keep Your Information

We only keep your data for as long as necessary to fulfil the purpose for which it was collected, including legal or professional record-keeping requirements.

When data is no longer needed, it will be securely deleted or anonymised.

9. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to processing of your data

• Withdraw your consent at any time (where consent is the lawful basis)

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise your rights, please contact us at [Insert contact email].

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the updated date shown above. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact:
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Email: akesopsychotherapy@gmail.com